Refund policy

Please note that there is  NO REFUND On Change Of Mind. Exchanges Only

We have a 7-days return policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and please be mindful that we do not cover the cost of shipping when you decide to return your  items. 

To start an exchange, you can contact us at shop@prettyveil.com. If your exchange is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange question at shop@prettyveil.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like Sales items or gift card. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.